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This book chapter is based on Dr. Carstarphen’s dissertation, “Shift Happens: Tranformations During Small Group Dialogues in Protracted Social Conflict” (2003). It was presented at the International Communication and Diplomacy conference in Malta, 2004.
Intercultural Communication and Diplomacy is a collection of papers presented at two conferences: the 2003 Conference on Intercultural Communication and Diplomacy, and the 2004 Conference on Organisational and Professional Cultures and Diplomacy. Topics covered include basic theory, intercultural communication in practice in diplomacy, negotiation and conflict resolution, professional and organisational cultures, and training for diplomats. The papers in this volume approach the topic of intercultural communication and diplomacy from a wide range of cultural perspectives, as the authors originate from 17 different countries and a variety of professional sectors, including foreign services, universities, businesses, and non-governmental organisations.